Returns Policy

Eligibility:

  • Returns are accepted within 14 days of receipt for an exchange or store credit. Returns made after this period may be denied.
  • Refunds are not offered on any items.

Store Credit Timeline:

You can expect to receive your store credit within 7-10 business days of giving your package to the return shipper. This period includes:

  • Transit time for us to receive your return from the shipper (5-7 business days).
  • Processing time once we receive your return (2-3 business days).

Return Address:

Please send returns to:
Flora Haven Returns
3032 creekbend LN, Knoxville, Tennessee 37931

Return Shipping:

  • All returns must be sent through traceable mail (with a tracking number).
  • If an item is returned that is not eligible for return, the customer is responsible for the cost of return shipping.
  • If you received an incorrect or defective item due to our error, we will cover the return shipping costs and provide a return label.

Return Conditions:

  • Items must be unworn, with tags attached, and in their original condition and packaging.
  • Clothing with stains (including deodorant stains) will not be accepted.

Exclusions:

  • No exchanges or store credits for the following items:

    • Lingerie.
    • Sunglasses.
    • Jewelry.
    • Swimwear.
    • Bodysuits.
    • Hats.
    • Bags.
    • Customized items.

  • Jewelry is not eligible for exchange or store credit due to:

    • Color changes, skin color changes, or natural wear and tear.
    • Certain metals may alter in color or variation over time due to contact with water, soap, skin oils, sunlight, or oxygen.

  • Items must:

    • Have tags attached.
    • Be unused.
    • Not be purchased with any sale promotions.

Final Sales:

All sales are final for the following items:

  • Sale items.
  • Jewelry (including custom-made and permanent jewelry).
  • Hats.
  • Hair clips.
  • Bags.
  • Sunglasses.
  • Beauty products/perfume.
  • Lingerie/undergarments.
  • Swimwear.
  • Bodysuits.

Note:

We are not responsible for damages to clothing caused by improper care or handling.